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Refunds & Returns

RETURNS ARE ACCEPTED FOR ALL UNUSED, UNOPENED AFX PRODUCTS PURCHASED DIRECTLY FROM WWW.AFXRACING.COM.

For an item(s) purchased elsewhere, please contact the hobby shop or online retailer they were purchased from for their return policy.

If the item was purchased directly from www.afxracing.com, please do the following:

  1. Contact Customer Service by email [email protected] or by phone using the automated phone service line: 877-866-9239.
  2. Provide Order Information: Order Number, Part Number and quantity of items to be returned.
  3. Ship the Return unused, unopened item(s) to the address provided by your Customer Service Representative.
    PLEASE NOTE: Shipping charges for the original order along with any subsequent return shipping costs are non-refundable.

Once the item(s) is received, you will be notified. If the item(s) is unused and unopened, a refund will be issued to the credit card used for that order. If the item(s) does not meet the refund qualifications, you will be contacted.

Accounts cannot be credited for future purchases. Returned items cannot be exchanged.

Once the refund is completed, you’ll receive an email confirmation from Authorize.net. Please allow 48 business hours for the transaction to go through.

Need help with your AFX product? Reach out to customer service!
We’ll troubleshoot the problem quickly and replace any defective parts free of charge.
866-877-9237 | [email protected] | Warranty Claim Form

Hello Racers! Due to severe weather conditions, we may experience delays in processing orders and warranties from Thursday, Feb. 29th until Tuesday March 5th. Response times for phone calls and emails may also be delayed. Thanks in advance for your patience. We'll get back up to speed just as fast as we can. Happy Racing! – Team AFX
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